We offer repair/replacement for the Active Two Battery Box Cell after the initial defect liability period. The age of the battery box does not matter and most of the time a battery box will work well with a new cell after many years to follow. Before we consider repairing a defective battery box any of the below conditions must be met:
If the above conditions are fully met (no exceptions made) and you wish to proceed sending the battery box only to NEUROSPEC AG please proceed as follows:
Please note: If the battery box is sent from outside Switzerland, a hazardous goods certificate (downloadable after payment) must accompany the goods as otherwise any of the freight courier companies will neglect shipping the goods.