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General Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern NEUROSPEC AG's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'NEUROSPEC AG' or 'NEUROSPEC' or 'us' or 'we' refers to the owner of the website whose registered office is at Stansstaderstrasse 10, 6370 Stans, CH - Switzerland. Our company registration number is CH-150.3.003.148-8. The term 'you' refers to the user or viewer of our website.

 

GENERAL TERMS AND CONDITIONS OF SALE

All conditions are binding for both parties. Any modification requires notification in writing and will get confirmed by NEUROSPEC AG.

 

PRODUCTS LISTED ON THIS WEBSHOP

Prices and product availability are subject to change without notice. All products and prices that are listed on this webshop are not binding, only after a purchase has been submitted via the checkout process to NEUROSPEC AG who then confirms the receipt of the order. Special offers, or price differences for similar or same items on websites, catalogues etc. from manufacturer’s we represent or not represent, are not applicable, comparable, as other cost factors (import costs, transfer costs, duties or handling fees by freight companies) influence our pricing structure. None of the products on NEUROSPEC AG's webshop include MWST/VAT/TVA/IVA/GST (for Exports we do not charge the local MWST/VAT/TVA/IVA/GST however the local taxes as specified previously and some importation costs will be charged by UPS, DHL, FEDEX, TNT or other forwarders before delivery (unless customer or institution has an import account with the specific courier) and on location and must be provided for, as otherwise delivery will delay or in worst case be returned to the sender and NEUROSPEC AG will charge the customer for any additional freight costs incured). Freight/insurance charges are always added to at checkout.

Although measures are taken to ensure the information in our product catalogs and on this webshop is as timely and accurate as possible, NEUROSPEC assumes no responsibility for the accuracy of such information or its relevance to a specific use or application. Actual performance of products may vary based upon many factors and may be less than stated. Differences in system hardware, software design or configuration, as well as system use patterns, may affect product performance. All product pictures, images, graphics and photographs displayed are for illustration purposes only. Actual product may differ in appearance to images due to product enhancement.

 

RESTRICTED USE AND COPYRIGHTS

All pictures images, graphics, photographs, audio and video clips, links, website architecture, format, layout and data structures, and all other items contained on the website are copyrighted unless otherwise noted and may not be used in any manner, except as provided in these Terms or in the website text, without NEUROSPEC's prior written permission. Images of NEUROSPEC's products, are either property of, or used with permission by, NEUROSPEC AG. Any unauthorized use of these materials may violate copyright, trademark and privacy laws, and other applicable statutes. You may browse this website and download or print a copy of material displayed on the website for your personal use only and not for redistribution, unless consented to in writing by NEUROSPEC AG. This limited consent shall automatically terminate upon your breach of any of these website Terms.

 

PURCHASES PLACED

NEUROSPEC AG has the right to neglect an order without any reasons given, especially where a financial risk may occur to NEUROSPEC AG. If an order is cancelled after it has been placed with us, we may charge 20% (of the total goods amount) cancellation fee / or re-stocking fee (if parts have been ordered by the time a cancellation has been received). Once NEUROSPEC AG confirms an order, the order is committed and will be sent to you as specified on our website or within a reasonable time frame (if any delays occur due to manufacturing issues, we will advise the purchaser accordinlgy).

 

DELIVERY

Some products can be delivered from stock, whereas other products can take as long as it is specified on the product page (it may be that certain products take longer to be supplied as the website promotes - as we are always dependent on offered shipping times from our manufacturers/suppliers). We would normally aim to deliver all parts in one single shipment, although we can also back-order parts that may not be accessible for some time to avoid un-necessary delays.

Freight charges are included and normally cover the transport/insurance costs to the shipping destination specified by the purchaser. If the volume weight exceeds the dead weight of the parcel to be shipped, we will advise and charge extra for the difference.

 

PAYMENT TERMS

Unless otherwise stated, payment will be made by two possible means:

  • The Credit Card/PayPal method is in advance by PayPal (purchaser will be directed to PayPal for payment of the goods - credit card details will be taken by PayPal for finalising the purchase). The purchaser does not need to be a registered PayPal user, however, when proceeding to acquiring the goods for purchase, a registration with PayPal and submission of Credit Card Details is neccessary to finalize the order.
  • The Direct Bank to Bank Transfer method is for customers that can obtain a standard invoice after we receive the purchase order from the Shop. Payment must be made by Wire Transfer in advance. Any other method of order and payment, please contact NEUROSPEC AG.

Once an order has been submitted, we will monitor the payment status of the order and expect finalisation (except for customers on a 10-day-payment on delivery term) within 48 hours after submission. Unless the payment status: "Paid" has come through and the order will be assumed invalid and will be cancelled; notice will be given to the purchaser.

After payment (or order) has been submitted and the payment-status has been maked "Paid", we will either send out the goods (if in stock) or order the goods from either suppliers or manufacturers.

If terms of payment have been accepted and granted, however payments are made late, then NEUROSPEC AG will be charging reminder fees and interest on the pending order and will consider future orders to be marked as pre-payment only deliveries.

 

RETURNS AND CLAIMS

We do not generally accept return of purchased/paid goods. However, if goods that have been delivered are defective or unusable, please contact us for a return material authorization (RMA) within 7 days from date of delivery. Authorized returns may be subject to a restocking fee of 20% of the sales price of the item. Items must be returned in their original condition (commercial value not exceeding €20.00 and a declaration: "REPAIR/RETURN" must be accompanied with the shipment as otherwise we will reverse import charges to the sender), clean and undamaged, to qualify for credit. Please ship any returned items prepaid, with the authorization form issued by NEUROSPEC AG citing the circumstance causing the return. Your account will be credited for the purchase price of the merchandise, less any restocking charges and original freight costs. NEUROSPEC AG will not accept returns on custom items. All accessories are warranted up to 90 days (some items are warranted up to 12 months).

 

- Version: 1.1.0 (January 2018)