General Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern NEUROSPEC AG's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'NEUROSPEC AG' or 'NEUROSPEC' or 'us' or 'we' refers to the owner of the website whose registered office is at Stansstaderstrasse 10, 6370 Stans, CH - Switzerland. Our company registration number is CH-150.3.003.148-8. The term 'you' refers to the user or viewer of our website.

 

General Terms and Conditions

All conditions are binding for both parties. NEUROSPEC AG reserves the right to change these General Terms and Conditions at any time without any further notice.

 

Products Listed on this Webshop

Prices and product availability are subject to change without notice. All products and prices that are listed on this webshop are not binding, only after a purchase has been submitted via the checkout process to NEUROSPEC AG who then confirms the receipt of the order. Special offers, or price differences for similar or same items on websites, catalogues etc. from manufacturers we represent or do not represent, are not applicable, comparable, as other cost factors (import costs, transfer costs, duties or handling fees by freight companies) influence our pricing structure. None of the products on NEUROSPEC AG's webshop include MWST/VAT/TVA/IVA/GST (for Exports we do not charge the local MWST/VAT/TVA/IVA/GST however the local taxes as specified previously and some importation costs will be charged by UPS, DHL, FedEx, TNT or other forwarders before delivery (unless customer or institution has an import account with the specific courier) and on location and must be provided for, as otherwise delivery will delay or in the worst case be returned to the sender and NEUROSPEC AG will charge the customer for any additional freight costs incurred). Freight/insurance charges are always added to at checkout.

Although measures are taken to ensure the information in our product catalogs and on this webshop is as timely and accurate as possible, NEUROSPEC assumes no responsibility for the accuracy of such information or its relevance to a specific use or application. The actual performance of products may vary based upon many factors and may be less than stated. Differences in system hardware, software design or configuration, as well as system use patterns, may affect product performance. All product pictures, images, graphics and photographs displayed are for illustration purposes only. The actual product may differ in appearance to images due to product enhancement.

 

Restricted Use and Copyrights

All pictures images, graphics, photographs, audio and video clips, links, website architecture, format, layout and data structures, and all other items contained on the website are copyrighted unless otherwise noted and may not be used in any manner, except as provided in these Terms or in the website text, without NEUROSPEC's prior written permission. Images of NEUROSPEC's products, are either property of, or used with permission by, NEUROSPEC AG. Any unauthorized use of these materials may violate copyright, trademark and privacy laws, and other applicable statutes. You may browse this website and download or print a copy of material displayed on the website for your personal use only and not for redistribution unless consented to in writing by NEUROSPEC AG. This limited consent shall automatically terminate upon your breach of any of these website Terms.

 

Orders Placed

By agreeing to the Terms and Conditions set out by NEUROSPEC AG and conforming to these by completing the order on the Checkout page, the purchaser officially places the order with NEUROSPEC AG even if the order has not been paid at the time of purchase.

NEUROSPEC AG has the right to neglect an order without any reasons given, especially where a financial risk may occur to NEUROSPEC AG. If an order is cancelled after it has been placed with us, we may charge a 20% (of the total goods amount) cancellation and re-stocking fee (if parts have been ordered by the time a cancellation has been received). Once NEUROSPEC AG confirms an order, the order is committed and will be sent to you as specified on our website or within a reasonable time frame (if any delays occur due to manufacturing issues, we will advise the purchaser accordingly).

 

Delivery

Some products can be delivered from stock, whereas other products can take as long as it is specified on the product page (it may be that certain products take longer to be supplied as the website promotes - as we are always dependent on offered shipping times from our manufacturers/suppliers). We would normally aim to deliver all parts in one single shipment, although we can also back-order parts that may not be accessible for some time to avoid unnecessary delays.

Freight charges are included and normally cover the transport/insurance costs to the shipping destination specified by the purchaser. If the volume weight exceeds the dead weight of the parcel to be shipped, we will advise and charge extra for the difference.

 

Payment Terms

Unless otherwise stated, payment will be made by three possible means:

• PayPal/Credit Card: after confirming the order on the Checkout page, the purchaser will be redirected to the PayPal payment page in order to pay the outstanding amount (credit card details will be taken by PayPal for finalising the payment). The purchaser does not need to be a registered PayPal user, however, when proceeding to finalise the order, an initial registration with PayPal and providing Credit Card details is necessary to provide payment using PayPal even though no account has been established at that time.
• Credit Card/Twint/Post Finance: after confirming the order on the Checkout page, the purchaser will be redirected to our payment service provider (PSP) page in order to pay the outstanding amount (credit card details will be taken by our PSP for finalizing the payment). The purchaser will be prompted to provide full credit card or Twint/Post Finance (available to Swiss customers only) details. Credit card/Twint/Post Finance details will not be saved nor stored for future purchases.
• Direct Bank to Bank Transfer/Payment by Invoice: customers that have a credible payment history with NEUROSPEC AG, can obtain a standard invoice after we receive the confirmation of the order from the webshop. Payment must be made by Wire Transfer in advance.
• Other Payment Methods: we do not accept checks. We generally do not accept any other payment methods. Please get in touch with us if none of the above-listed payment methods work for you.

Any submitted order even as payment is still outstanding at the time of submission, will be considered a valid order. We will, however, monitor the payment status of the order and expect finalization (except when customers checkout and wish to pay by invoice) within 48 hours after receipt of the order. For further payment method options, please contact NEUROSPEC AG.

After an order has been submitted and the payment status has been marked "Paid", we will either send out the goods (if in stock) or order the goods from either suppliers or manufacturers.

If the terms of payment have been accepted and granted, however, payments are made late, NEUROSPEC AG may request immediate payment and suspend any further product deliveries to the customer. NEUROSPEC AG levies reminder fees and interest on the pending order and will consider future orders to be marked as pre-payment only deliveries.

 

Returns and Claims

We do not generally accept the return of purchased/paid goods. However, if goods that have been delivered are defective or unusable, please contact us for a return material authorization (RMA) within 7 days from the date of delivery. Authorized returns may be subject to a restocking fee of 20% of the sales price of the item. Items must be returned in their original condition (commercial value not exceeding €20.00 and a declaration: "REPAIR/RETURN" must be accompanied with the shipment as otherwise, we will reverse import charges to the sender), clean and undamaged, to qualify for credit. Please ship any returned items prepaid, with the authorization form issued by NEUROSPEC AG citing the circumstance causing the return. Your account will be credited for the purchase price of the merchandise, less any restocking charges and original freight costs. NEUROSPEC AG will not accept returns on custom items and disposable/single-use items. All accessories are warranted up to 90 days (some items are warranted up to 12 months).

 

- Version: 1.4.0 (December 2022)

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