General Terms & Conditions

These General Terms and Conditions ("Terms") apply to all sales and services offered by NEUROSPEC AG and NEUROSPEC Australia (collectively referred to as "NEUROSPEC"), including those made via our website, webshop, through direct quotations and purchase orders, or other official sales channels. By placing an order, the customer agrees to be bound by these Terms unless a specific written agreement supersedes them. Any conflicting terms in customer purchase orders are hereby rejected unless expressly agreed to in writing by NEUROSPEC AG or NEUROSPEC Australia.

NEUROSPEC AG is registered at Stansstaderstrasse 10, 6370 Stans, Switzerland, Company No. CH-150.3.003.148-8.

NEUROSPEC Australia is the Australian subsidiary of NEUROSPEC AG, operating in compliance with Australian laws and regulations.

 

General Terms and Conditions

These Terms govern all sales of products and services by NEUROSPEC AG and NEUROSPEC Australia to customers globally, including those via webshop, website, quotation, purchase order, email, or other means.

NEUROSPEC reserves the right to change these General Terms and Conditions at any time without notice.

 

Product Information & Pricing

Product information, including pricing, descriptions, availability, and specifications, are subject to change without notice. Prices exclude MWST/VAT/TVA/IVA/GST and applicable customs duties unless explicitly stated. Quoted prices are valid for 30 days unless otherwise specified.

All efforts are made to ensure the accuracy of product information, but NEUROSPEC AG and NEUROSPEC Australia make no warranties as to the completeness or suitability of information for a specific application. Illustrations on the website or in brochures may differ from the actual product appearance.

 

Intellectual Property, Website Use and Copyright

All content on our website, webshop and documentation including but restricted by text, images, logos, diagrams, layout is protected by intellectual property laws. You may not reproduce or distribute content without NEUROSPEC’s prior written consent.

 

Orders

Orders may be placed via our webshop, via email (purchase order), or by accepting an official NEUROSPEC quotation. For high-value systems and institutional orders, the purchase order or written acceptance of a NEUROSPEC quotation constitutes a binding order.

NEUROSPEC AG and NEUROSPEC Australia reserve the right to reject any order without providing a reason. Orders cancelled by the customer after confirmation may be subject to a 20% restocking fee if procurement has already commenced.

 

Delivery

Delivery timelines vary by product. In-stock items are typically shipped within one business day. System components or special-order items may have extended lead times, communicated during order confirmation.

Unless otherwise agreed, NEUROSPEC will consolidate orders into one shipment. Partial shipments can be arranged on request, where additional shipping and insurance charges may apply. Freight, shipping and insurance charges are added at checkout or invoiced separately for quotation-based sales.

Customers are responsible for import clearance and related costs unless alternative arrangements are made. Title and risk of loss transfer upon shipment.

 

Payment Terms

The payment terms are set our below. For further payment method options or terms, please contact us.

After an order has been submitted and the payment status has been marked "Paid", we will either send out the goods (if in stock) or order the goods from either suppliers or manufacturers.

If the terms of payment have been accepted and granted, however, payments are made late, NEUROSPEC AG may request immediate payment and suspend any further product deliveries to the customer. NEUROSPEC AG levies reminder fees and interest on the pending order and will require prepayment on future orders.

Webshop Orders

Unless otherwise stated, payment will be made by three possible means:

• PayPal/Credit Card: after confirming the order on the Checkout page, the purchaser will be redirected to the PayPal payment page in order to pay the outstanding amount (credit card details will be taken by PayPal for finalising the payment). The purchaser does not need to be a registered PayPal user, however, when proceeding to finalize the order, an initial registration with PayPal and providing Credit Card details is necessary to provide payment using PayPal even though no account has been established at that time.
• Credit Card/Twint/Post Finance: after confirming the order on the Checkout page, the purchaser will be redirected to our payment service provider (PSP) page in order to pay the outstanding amount (credit card details will be taken by our PSP for finalising the payment). The purchaser will be prompted to provide full credit card or Twint/Post Finance (available to Swiss customers only) details.
• Direct Bank to Bank Transfer/Payment by Invoice: customers that have a credible payment history with NEUROSPEC AG, can obtain a standard invoice after we receive the confirmation of the order from the webshop. Payment must be made by Wire Transfer in advance.
• Other Payment Methods: we do not accept checks. We generally do not accept any other payment methods. Please get in touch with us if none of the above-listed payment methods work for you.

 

Direct Sales (E-Mail or Telephone)

• Bank transfer upon receipt of invoice.
• Payment is due within the term specified on the invoice. For international customers, the payment terms are prepayment; for Swiss customers payment terms are net 10 days, unless otherwise agreed.
• We do not accept checks.

 

Returns and Claims

Subject to your rights under the Swiss and Australian Consumer Law, consumables and custom items are generally non-returnable unless found to be defective or not as described. Defective items must be returned within 7 days of delivery with prior approval (RMA required). Approved returns must be:

• In original and unpacked condition and packaging
• Accompanied by a proper customs declaration ("REPAIR/RETURN", a HS Code of 9030.9000 and a low commercial value)
• Accompanied by a valid RMA (Return Merchandise Authorization) number

A 20% restocking fee may apply. The customer is responsible for return shipping unless otherwise agreed. Refunds exclude original shipping costs.

 

Warranty

Accessories and components are warranted for 60 days unless otherwise specified.

Physiological measurement and other systems sold by NEUROSPEC typically carry a 12-month warranty from the date of delivery.

Warranty covers material and workmanship defects. It excludes damage caused by misuse, improper installation, or unauthorized modifications.

This warranty does not affect any mandatory legal rights of consumers under Swiss or Australian law.

 

Installation & Training Services

NEUROSPEC AG and NEUROSPEC Australia offer on-site and online installation and training services, billed separately unless specified in a bundled offer. Travel costs, accommodation, and per diem fees may apply and will be outlined in the quotation.

 

Limitation of Liability

All NEUROSPEC AG and NEUROSPEC Australia products are intended for research use only and not for clinical or diagnostic purposes unless explicitly certified. NEUROSPEC AG and NEUROSPEC Australia are not liable for indirect, incidental, or consequential damages resulting from the use of their products.

 

Export/Import Compliance

The customer agrees to comply with all applicable local export and import control laws and regulations. Products may not be used in embargoed countries or for prohibited end-uses.

 

Governing Law & Jurisdiction

For NEUROSPEC AG, these Terms are governed by Swiss law. Any disputes arising from them shall be subject to the exclusive jurisdiction of the courts in Stans, Switzerland.

For NEUROSPEC Australia, these Terms are governed by the laws of New South Wales, Australia. Any disputes arising from them shall be subject to the exclusive jurisdiction of the courts of Sydney, Australia.

 

- Version: 2.0.0 (June 2025)