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Shipping & Returns

PRODUCTS LISTED ON THIS WEBSHOP

All products and prices that are listed on this webshop are not binding, only after a purchase has been submitted via the checkout process to NEUROSPEC AG who then confirms the receipt of the order. Special offers, or price differences for similar or same items on websites, catalogues etc. from manufacturer’s we represent or not represent, are not applicable, comparable, as other cost factors (import costs, transfer costs, duties or handling fees by freight companies) influence our pricing structure. None of the products on NEUROSPEC AG's webshop include MWST/VAT/TVA/IVA/GST (for Exports we do not charge the local MWST/VAT/TVA/IVA/GST however the local taxes as specified previously and some importation costs will be charged by UPS, DHL, FEDEX, TNT or other forwarders before delivery (unless customer or institution has an import account with the specific courier) and on location and must be provided for, as otherwise delivery will delay or in worst case be returned to the sender and NEUROSPEC AG will charge the customer for any additional freight costs incurred). Freight/insurance charges are always added to at checkout.

 

DELIVERY

Most products will be delivered from stock, whereas other products may take as long as we specify on the product page. Under certain circumstances, the quoted delivery times cannot be kept due to order volume, non-standard products (e.g. special cap sizes) or import and export restrictions or delays in customs clearances. If NEUROSPEC AG is notified by the manufacturer/supplier/customs agents that the delivery will take longer than specified as quoted we will notify the end-user with appropriate advance notice. However, our aim is to always expedite deliveries and so keep to our quotes. We aim to deliver all parts in one single shipment. In certain circumstances, we may back-order parts that may not be accessible for some time to avoid unnecessary delays.

Freight charges are included and cover the transport and insurance costs to the shipping destination specified by the purchaser. If the volume weight exceeds the dead weight of the parcel to be shipped, we will advise and charge extra for the difference.

 

PURCHASES PLACED

NEUROSPEC AG has the right to neglect an order without any reasons given, especially where a financial risk may occur to NEUROSPEC AG. If an order is cancelled (reasons mentioned in RETURNS AND CLAIMS section below) after it has been placed with us, we may charge 20% (of the total goods amount) cancellation fee / or re-stocking fee (if parts have been ordered by the time a cancellation has been received). Once NEUROSPEC AG confirms an order, the order is committed and will be sent to you as specified on our website or within a reasonable time frame (if any delays occur due to manufacturing issues, we will advise the purchaser accordingly).

 

RETURNS AND CLAIMS

We do not accept return of purchased/paid goods or cancellation of placed orders. Should the goods which have been delivered be defective or unusable, please contact us for a return material authorization (RMA) within 7 days from date of delivery. Authorized returns may be subject to a restocking fee of 20% of the sales price of the item. Items must be returned in their original condition (commercial value not exceeding €20.00 and a declaration: "REPAIR/RETURN" must be accompanied with the shipment as otherwise we will reverse import charges to the sender), clean and undamaged, to qualify for credit. Please ship any returned items prepaid, with the authorization form issued by NEUROSPEC AG citing the circumstance causing the return. Your account will be credited for the purchase price of the merchandise, less any restocking charges and original freight costs. NEUROSPEC AG will not accept returns on custom items. All accessories are warranted up to 90 days (some items are warranted up to 12 months).