Shipping & Returns

Products listed on this webshop

All products and prices that are listed on this webshop are not binding, only after a purchase has been submitted via the checkout process to NEUROSPEC AG who then confirms the receipt of the order. Special offers, or price differences for similar or same items on websites, catalogues etc. from manufacturers we represent or do not represent, are not applicable, comparable, as other cost factors (import costs, transfer costs, duties or handling fees by freight companies) influence our pricing structure. None of the products on NEUROSPEC AG's webshop include MWST/VAT/TVA/IVA/GST (for Exports we do not charge the local MWST/VAT/TVA/IVA/GST however the local taxes as specified previously and some importation costs will be charged by UPS, DHL, FedEx, TNT or other forwarders before delivery (unless customer or institution has an import account with the specific courier) and on location and must be provided for, as otherwise delivery will delay or in the worst case be returned to the sender and NEUROSPEC AG will charge the customer for any additional freight costs incurred). Freight/insurance charges are always added to at checkout.

Delivery

We aim to ship all orders within seven days of receipt of the order. Most products will be delivered from stock, whereas other products may take as long as we specify on the product page. Under certain circumstances, the quoted delivery times cannot be kept due to order volume, non-standard products (e.g. special cap sizes) or import and export restrictions or delays in customs clearances. If NEUROSPEC AG is notified by the manufacturer/supplier/customs agents that the delivery will take longer than specified as quoted we will notify the end-user with appropriate advance notice. However, we aim to always expedite deliveries and so keep to our quotes. We aim to deliver all parts in one single shipment. In certain circumstances, we may back-order parts that may not be accessible for some time to avoid unnecessary delays.

Freight charges are included and cover the transport and insurance costs to the shipping destination specified by the purchaser. If the volume weight exceeds the dead weight of the parcel to be shipped, we will advise and charge extra for the difference.

Any costs incurred by the import of the goods, such as taxes and duties, are the sole responsibility of the customer. For a selection of destinations, specific Incoterms® shipping rules apply.

Incoterms® Shipping Rules

NEUROSPEC AG utilizes different shipping terms depending on the destination and in certain cases the items ordered. See the detailed description of those terms below.

Domestic Shipments (Switzerland & Liechtenstein)

Currently Exclusive to Switzerland and Liechtenstein. On domestic deliveries within Switzerland and Liechtenstein, customers are charged the local VAT/MWST/TVA/IVA of 8.1%. The courier for domestic shipments is Swiss Post/Die Schweizerische Post/La Poste/La Posta, exceptions may apply. In case of an exception, NEUROSPEC AG may consider shipping with a different select courier such as FedEx, DHL, DPD, or UPS.

DDP; Delivered Duty Paid (Select European Countries)

International shipments to specified destinations are shipped with Incoterms® DDP (consult table below for detailed tax zones). With the Incoterms® DDP, NEUROSPEC AG will pre-charge for import taxes and duties upon purchase to expedite the shipping time and ease the import process.

Destination Country	Applicable Tax Rate (in %)
Germany	19.0
Switzerland & Liechtenstein	8.10

Countries where we ship with Incoterms® DDP

Germany, Switzerland and Liechtenstein

DAP; Delivered-At-Place (Other Countries)

Orders to countries that aren’t eligible for Incoterms® DDP will be shipped with Incoterms® DAP (with exceptions of countries on official Swiss government sanction lists). With the Incoterms® DAP, NEUROSPEC AG charges only for shipping to the destination country. Upon import to the destination country, the courier will contact the customer prior to delivery and request payment for the local import taxes and duties.

EXW; Ex Works

Incoterms® Ex Works applies upon request of the customer prior to their purchase. With the Incoterms® Ex Works, the customer provides NEUROSPEC AG with their courier choice and corresponding account information.

TARIF and HS Codes

NEUROSPEC AG ships all goods with the appropriate TARIF and HS codes. For more information, please contact us.

Orders Placed

NEUROSPEC AG has the right to neglect an order without any reasons given, especially where a financial risk may occur to NEUROSPEC AG. If an order is cancelled (reasons mentioned in RETURNS AND CLAIMS section below) after it has been placed with us, we may charge a 20% (of the total goods amount) cancellation fee / or re-stocking fee (if parts have been ordered by the time a cancellation has been received). Once NEUROSPEC AG confirms an order, the order is committed and will be sent to you as specified on our website or within a reasonable time frame (if any delays occur due to manufacturing issues, we will advise the purchaser accordingly).

Returns and Claims

We do not accept the return of purchased/paid goods or the cancellation of placed orders. Should the goods which have been delivered be defective or unusable, please contact us for a return material authorization (RMA) within 7 days from the date of delivery. Please provide an adequate description and images of the defective or unusable product for verification. Authorized returns may be subject to a restocking fee of 20% of the sales price of the item. Items must be returned in their original condition (commercial value not exceeding €20.00 and a declaration: "REPAIR/RETURN" must be accompanied with the shipment as otherwise, we will reverse import charges to the sender), clean and undamaged, to qualify for credit. Please ship any returned items prepaid, with the authorization form issued by NEUROSPEC AG citing the circumstances causing the return. Your account will be credited for the purchase price of the merchandise, less any restocking charges and original freight costs. NEUROSPEC AG will not accept returns on custom items and disposable/single-use items. All accessories are warranted up to 90 days (some items are warranted up to 12 months).

Limitation of Liability

It is important to understand that while we strive to provide a seamless shopping experience, we cannot guarantee the successful delivery of every parcel, especially in cases where delivery issues arise outside of our control. Therefore, we cannot be held liable for any shipment losses, damages, abandonments or returns incurred as a result of undeliverable parcels.

- Version: 1.6 (September 2024)

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